Terugbetalingsbeleid

4- Consumers’ right of withdrawal, incomplete deliveries, and damaged or faulty products

4.1 Return Policy

Subject to the order cancellation exception noted below, you have the right to cancel your purchase, and return a delivered Product, without penalties and without indicating any reason by notifying the Seller within thirty (30) calendar days from the day following the purchase or delivery of the product, whichever occurs last.

All purchases are final. You cannot cancel or waive a purchase of a program. The purchased goods can only be returned within 30 calendar days of receipt of the goods and with an undamaged seal of packaging.

PRODUCT RETURNS SHALL BE EFFECTED BY COMPLETING A RETURN REQUEST FORM PROVIDED WITH THE ORDER AND SENDING IT TO THE POSTAL ADDRESS BELOW WITH RETURNED PRODUCT(S) BEFORE THE EXPIRATION OF THE ABOVE DEADLINE (30 DAYS):

Attention: Shapeaccelerator Customer Care USA

161 Tradeport Road

PA18706 Hannover Townships

Pennsylvania

Attention: Shapeaccelerator Customer Care EU

Kapellerlaan 19

6041 JB Roermond

The Netherlands

Subscription Orders: Subscription purchases are subject to a different return policy (see Section 4.3). Subscription orders cannot be returned or refunded until after the second consecutive order has been received.

4.2 Incomplete deliveries and damaged or faulty products

You may (a) exchange your products or (b) obtain a full refund if the products in your order are damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered.

(a) Exchange:

When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.

(b) Refund:

With respect to damaged, faulty, or incorrect orders, or delayed deliveries, we will refund (to the original credit or debit card account used to make the online purchase):

• i) the full purchase price;

• ii) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and

• iii) the shipping costs to return the products to us, provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.

To obtain a refund or exchange products, please return products within thirty (30) calendar days as of the delivery date of the defect.

You shall also be entitled to a refund if you order was delivered after thirty (30) business days from the date of your order caused by the willful misconduct or gross negligence of the Seller or its supplier. To obtain a refund, please return products within thirty (30) calendar days as of the delivery date of the product, including the shipping label provided with the delayed product.

The above provisions do not affect your statutory rights.

4.3 Subscription Orders, Cancellation & Refund Policy

By subscribing to our Auto-Replenishment Service, you agree to recurring payments and shipments at the frequency selected during your subscription signup. Subscribers receive a 15% discount on each order, and subscription orders are processed automatically until canceled by the customer.

4.3.1 Subscription Cancellation Policy

1. First 30 Days:

• Customers may cancel their subscription within 30 days of signing up for a full refund on their initial order, provided the product is returned unopened and with an undamaged seal within this period.

2. After 30 Days:

• After the 30-day initial period, customers can only cancel future shipments, provided the next order has not yet been processed for shipping.

• If a cancellation request is made after the order has already shipped, the order will be considered final and non-refundableunless returned under the conditions listed in our Return Policy (4.1).

4.3.2 Refunds for Subscription Orders

• Subscription orders that have already been processed or shipped are non-refundable.

• If a customer forgot to cancel in time and received an unwanted subscription order, they may return the product within 30 calendar days of receipt, provided the seal is intact and the packaging is undamaged. Upon verification, the refund will be processed for the returned product.

• The 60-day money-back guarantee applies only to regular purchases and does not apply to subscription orders.

If a customer cancels after the first order, the second order must still be completed and is non-refundable.

• Returns for subscription orders are only accepted after two consecutive orders have been received and must meet the return policy conditions (unopened, seal intact, within 30 days).